Frequently Asked Questions (FAQ)
What is your cancellation policy?
Please inquire for location specific cancellation policies.
What if there is a natural weather disaster or pandemic or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant as possible, we cannot control or be responsible for any other unforeseen circumstance that may affect your trip. As a result, there are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay.
Will you accept shorter stays than the stated minimum nights?
We will accept shorter stays typically when your stay is just a couple weeks out. Please send us a message with your request.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure.
Can I check-in early or check-out late?
Early check-in or late check-out may be a possibility during off season. Please send us a message with your request.
What are your current cleaning procedures and standards?
Our professional cleaners are following current guidelines to ensure all common surfaces are cleaned and disinfected and use appropriate disinfectants to decrease the likelihood of most respiratory droplet disease transmission.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. There will be a minimum $500 fine charged if you smoke in our homes. If you smoke outside, please make sure to dispose of your cigarette butts properly in the trash.
May we bring a pet to your vacation home?
Pre-approved dogs are occasionally allowed. Please message us with info about your dog so we can approve them. There will be a fine for any unapproved pets.